If a user is having trouble logging in, workspace admins and secretaries can use the Copy login details feature to quickly share their login credentials. Securely generate and copy a user’s login information — including their email, temporary password, and a direct link to the workspace.
When this is available
You’ll find Copy login details under the Invite dropdown in the Directory, next to each user’s name.
It’s available for:
Users with Pending or Active status
Users who are not already part of another workspace
💡 Don’t see the option? It may be because the user already exists in another workspace.
How to use Copy login details
Go to the Directory
Find the user and click the Invite dropdown
Select Copy login details
What happens next depends on whether login details have already been generated:
First-time use
Login credentials are generated automatically
You’ll see a pop-up showing:
The user’s email
Their temporary password
A link to your workspace
Click Copy to copy all three to your clipboard
Share them with the user however you prefer
Re-use (second time or later)
If a user has already created their password, then you will need to generate a new password to share:
You’ll see a Generate password button
Click Generate to create new credentials
Once generated, click Copy to copy and share
The pop-up stays open after copying so you can double-check what you’ve copied.
What gets copied
When you click Copy, the following text is copied to your clipboard:
Login link: https://yourworkspace.idealsboard.com
Email: [user’s email]
Password: [temporary password]
You can paste this directly into an email, message, or however you’re helping the user log in.
Notes and limitations
This feature is only available to workspace admins and secretaries of groups the user belongs to
If there’s an issue generating credentials, you’ll see an error message and can try again
Users can reset their password at any time using the "Forgot password" link on the login screen